| Refunds & returns policy |

Refund & Return Policy

Thank you for shopping with Jinga.se. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a comprehensive return policy to ensure a smooth and hassle-free experience. Please read our return policy carefully to understand your rights and responsibilities.

Always contact us at Support@jinga.se via our contact form if you want to make a return for acceptable reasons. We will review your reguest and guide you through the process.




Eligibility for Returns:

1.1. To be eligible for a return, the item(s) must meet the following criteria:
The product must be in its original condition, unused, and in the same packaging as received. All original tags, labels, and accessories must be intact and included with the returned item(s). Items that are non-returnable or non-refundable will be clearly stated on their product pages.
1.2. Some products or categories may have specific return eligibility conditions, such as hygiene products, perishable goods, or personalized items. Please refer to the individual product pages for any specific return restrictions.




Return Process:

2.1. Initiation of Return:
To initiate a return, customers must contact our customer support team within 15 days from the date the package was delivered to them. You can reach out to our customer support through our contact form, which is found on the "Contact information" page. Please provide your order number and a detailed reason for the return.

2.2. Approval and Return Authorization:
Our customer support team will assess your return request and provide instructions on how to proceed. If your return meets the eligibility criteria, you will receive a return authorization number (RMA). Do not send any items back without obtaining an RMA, as they will not be accepted.




Shipping and Handling:

3.1. Return Shipping Responsibility:
The customer is responsible for shipping the item(s) back to jinga.se after contacting us. We recommend using a trackable shipping method to ensure safe delivery.

3.2. Non-refundable Shipping Costs (if the shipping is not free):
Shipping costs incurred during the original purchase are non-refundable unless the return is due to an error on our part (e.g., wrong item sent, damaged product, etc.).




Refund Process:

4.1. Inspection and Processing:
Upon receipt of the returned item(s), our team will inspect them to ensure they meet the return eligibility criteria. Once the inspection is complete, we will process the refund or exchange.

4.2. Refund Methods:
Refunds will be issued using the same payment method used for the original purchase. Please allow up to 5-10 business days for the refund to reflect in your account.



Damaged or Defective Items:

6.1. Reporting Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support team within 3 days from the date of delivery. Provide a detailed description and, if possible, attach photographs of the issue for our reference.

6.2. Resolution for Damaged or Defective Items:
We will assess the reported issue and provide a resolution, which may include a replacement, refund, or repair, depending on the circumstances.




Changes to the Return Policy:

8.1. jinga.se reserves the right to update or modify this return policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.




By completing a purchase on jinga.se, you acknowledge and agree to comply with the terms and conditions outlined in this Return Policy. If you have any questions or concerns regarding our return policy, please contact our customer support team through our concact form. Thank you for choosing us. We value your satisfaction and strive to provide exceptional customer service.